1.Manage and cultivate relationships with key accounts, ensuring high levels of customer satisfaction and loyalty within the Alibaba International fulfillment service.
2. Act as the primary point of contact for key account inquiries, resolving issues promptly and effectively, and coordinating with internal teams to address any concerns.
3. Monitor account performance, analyze data, and provide regular reports to identify trends, opportunities, and areas for improvement.
4. propose strategies to minimize customer disruptions.
5. Collaborate with cross-functional teams, including supply chain, operations, and sales to streamline processes and enhance the overall customer experience.

1、Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
2、Minimum of 2 years of experience in key account management, preferably in a warehouse or logistics environment.
3、Solid understanding of warehouse operations and fulfillment processes, with experience in an e-commerce setting being a plus.
4、Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal stakeholders.
5、Strong analytical skills to interpret data and make strategic recommendations for account growth and process optimization.
6、Ability to work in a fast-paced environment, managing multiple accounts simultaneously, and adapting to changing business needs.