1. Develop and implement customer protection policies, rules, and procedures to ensure a secure and trustworthy trading environment on the platform.
2. Analyze customer complaints and disputes, providing timely resolutions while maintaining a high level of customer satisfaction. Including provide strategies on how to improve system capability.
3. Collaborate with cross-functional teams, including Legal, Customer Care, and Operations, to identify and mitigate potential fraud and policy violations
4. Design the right approach that can mitigate the root cause of an issue

1. Bachelor's degree in Math, Data Science or Accounting
2. Minimum of 3 years of experience in customer protection, fraud prevention, or a similar role within the e-commerce industry.
3. Solid understanding of consumer protection laws and regulations, particularly in the context of online marketplaces.
4. Excellent analytical skills with the ability to identify patterns and trends in customer behavior and transactions.
5. Strong communication and interpersonal skills to effectively engage with customers and internal stakeholders.
6. Adaptability to work in a fast-paced, and ability to handle sensitive information with confidentiality.