Team and Role Introduction
As part of the Group User and Platform Operation Center, the candidate serves as a strategic partner and advisor to the user and platform ops leadership team, ensuring that operational initiatives align with the company's goals. The scope will involve managing cross-functional projects, streamlining processes, and facilitating communication between departments. The ideal candidate will have a strong understanding of e-commerce operations, excellent analytical skills, and the ability to manage multiple priorities in a fast-paced environment

Responsibilities:
• Strategic Planning: assist in the development and execution of group user and platform product and operations strategy, aligning it with overall company objectives. Partner with respective functional leaders to design, execute and track department-wise OKRs to ensure seamless execution
• Project management: assist in the planning and management of cross-functional projects from initiation to completion, ensuring that projects are delivered on time and align with business objectives. Support the development of project plans and status reports for ongoing initiatives. Communicate project updates effectively to stakeholders while collaborating with team members to drive project success.
• Operational Excellence: identify opportunities for process improvement and operational efficiency across User and Platform Ops functions. Collaborate with functional leaders to implement best practices and streamline workflows
• Communication and Collaboration: act as a liaison between User and Platform Operation Center and other departments to ensure alignment and address any operational challenges. Organize and facilitate meetings, preparing agendas and documentation as necessary
• Analytics and Reporting: analyze performance metrics and generate reports, offering insights and recommendations to enhance operations and drive revenue growth

• Bachelor's degree from a reputable university; Good English proficiency.
• Min 8 years of working experience in business management, consulting or other quantitative positions. Prior experience in e-commerce / tech industry is a plus
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Excellent communication and interpersonal skills, with a proven ability to work collaboratively across teams
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously