• Analyze and enhance the UX/UI of onboarding channels to ensure they are user-friendly and aligned with best practices
• Identify opportunities to improve agent productivity through the implementation of tools and processes that support seller success
• Gather feedback from sellers and internal stakeholders to continuously improve the onboarding experience
• Work closely with cross-functional teams to implement system improvements and resolve challenges in the onboarding process
• Track key metrics related to onboarding success, agent performance, and user satisfaction
• Conduct in-depth analysis of the seller onboarding process and agent performance data to develop actionable insights and improvement plans
• Collaborate with teams to support and scale onboarding projects, driving initiatives from strategy to operational excellence.

• Bachelor's degree in a relevant field such as Business Administration or Project Management
• 2-3 years of experience in agent management (experience in outbound call team management is a plus), business performance advisory, or an e-commerce background
• Highly motivated with a strong drive to go the extra mile and take ownership to deliver impact
• Excellent analytical skills (data-driven) and data visualization skills to identify operational inefficiencies and improve/simplify processes
• Strong problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced environment
• Good communication and interpersonal skills
• Ability to work collaboratively with internal stakeholders
• Advanced MS Excel skills are a plus
• Fluent in Thai, with strong written and spoken English skills.