Team and Role Introduction
The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security. It is charged with the mission of developing a comprehensive strategy for Lazada regarding assortment and content to foster a healthy and safe e-commerce environment for our eCommerce ecosystem.

The role is responsible for the development and execution of strategic initiatives aimed at ensuring our platform's stipulated policies, particularly in assortment compliance and governance, brand governance, are not abused by platform users. You will have access to analytical tools to develop and implement strategies and solutions using data-driven methodologies to reduce inefficient traffic and money allocation by governing assortments with traffic scams, quality issues, regulatory compliance issues, and brand Intellectual Property (IP) rights infringement.

Responsibilities
Develop a deep understanding of the eCommerce customer and seller journey, including registration and onboarding, product listing, order placement, payment, user interactions, returns and refunds, user reports and feedback, etc.
Develop subject matter expertise on eCommerce platform operation and governance, where rules, strategies, and enforcements are effectively established to ensure users are compliant with platform policies.
Lead cross-functional efforts to enhance platform policies and operational mechanisms, fostering a collaborative environment to support ongoing strategy refinement.
Work with large data sets to analyze patterns, trends, and modus operandi of platform operation and governance issues (as well as merchants who perpetrate these issues).
Make data-driven recommendations on prioritization of controls for platform governance and product compliance.
Collaborate with PD, Tech, and Algo counterparts to build machine learning models and rules to detect assortment and user related operation and governance issues on the platform.
Operate the risk engine, including the creation and continuous evaluation of rules to prevent and detect platform operation and governance issues.
Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports, and presentations.

Requirements/Qualifications(must have)
A Bachelor's/Postgraduate degree in an applicable field of study: Finance, Business, Accountancy, Computer Science, Math, Statistics, etc.
At least 5 years of experience in platform governance, operations, risk analytics, business intelligence, forensics, or other related roles in the technology, financial, or consulting industry
Experience in e-commerce trust & safety or with experience in C2C marketplaces is preferred
Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions
Effective communicator with excellent interpersonal skills, capable of working with diverse teams and stakeholders to ensure alignment and collaboration
Proactive problem-solver, able to identify potential issues and implement solutions from end to end
Excellent written and verbal communication in English
Working knowledge of SQL to extract and analyze large data sets is required
Ability to manage ambiguity and thrive in a fast-paced working environment