Responsibilities:

Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.

-Maintain & refine existing day to day operations-related automated reports

-Provide visibility in daily operations and critical support during campaigns

-Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable

-Aggregating data from various sources and draw out insightful data for the next course of action

-Work with the internal team to address the pain point faced by buyers and sellers

-Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.

Requirements/Qualifications(must have):

-3-5 years Experience in analytics, project management, strategy and/or tech consulting, or other related fields. Experience in E-commerce and/or Customer Service is a plus.

-Sharp critical thinking, strong analytical and numerical skills. Good communication skills

-Eager to work in a fast-paced and ambiguous environment

-Solid knowlegde of SQL and other programming language. Hands-on experience in data extraction, cleaning, preparation, and dashboard development

-Highly energetic and self-motivated. Willingness to learn attitude with ability to work under pressure

-Bachelor’s or Master's degree in relevant field of study.