Position Overview:
The Senior Manager for Performance Management and Improvement (PMI) will drive operational efficiency, performance optimization, and continuous improvement initiatives across all business units. The ideal candidate will lead the strategic direction of performance management, ensure effective project execution, and foster a culture of operational excellence within the organization. This role requires a strong mix of leadership, data analysis, and project management skills to identify areas of improvement and implement actionable solutions.

Key Responsibilities:
1. Performance Management:
o Develop and manage comprehensive performance management frameworks across departments to ensure alignment with business goals.
o Analyze operational performance data and KPIs to identify trends, areas for improvement, and process inefficiencies.
o Lead regular performance reviews and deliver data-driven insights to key stakeholders to enhance overall business performance.

2. Strategic Improvement Initiatives:
o Identify and prioritize key improvement opportunities within the business.
o Implement continuous improvement methodologies such as Lean Six Sigma to optimize processes and reduce costs.
o Collaborate with department heads to design and execute strategic improvement projects that align with organizational goals.
o Lead workshops and training sessions to build a culture of continuous improvement.

3. Data Analysis and Reporting:
o Utilize data analytics to track the effectiveness of performance improvement initiatives and to ensure performance targets are met.
o Build and maintain dashboards and performance tracking tools to provide real-time visibility of operational metrics.
o Present performance reports to senior leadership with recommendations for future improvements.

4. Strategic Project Management:
o Lead the planning, execution, and delivery of strategic projects aimed at achieving business objectives.
o Develop detailed project plans, define scope, allocate resources, and set key milestones.
o Ensure all projects are delivered on time, within scope, and on budget.
o Work cross-functionally with key departments (operations, finance, marketing) to ensure alignment of project objectives with business strategy.
o Monitor and report project progress, risks, and issues to senior leadership and stakeholders.

5. Stakeholder Management:
o Build strong relationships with internal and external stakeholders to ensure alignment of improvement strategies with business objectives.
o Act as a liaison between country-level operations and regional teams to ensure the successful deployment of performance improvement initiatives.
o Ensure all stakeholders are informed and engaged in performance management processes and improvement initiatives.

• Education: Bachelor's degree in Business Administration, Operations Management, Industrial Engineering, or a related field. A master’s degree or MBA is preferred.

• Experience:
o Minimum 8 years of experience in performance management, operations management, or process improvement, preferably in a multinational organization.
o Strong track record of successfully implementing performance improvement strategies and driving operational excellence.
o Experience leading complex cross-functional projects in a fast-paced environment.

• Skills:
o Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
o Strong proficiency in data analysis tools (SQL, upper-intermediate to advance excel) and data visualization is a must.
o Proficiency in project management tools and methodologies.
o Excellent communication skills, with the ability to present information clearly and effectively to diverse audiences including senior leadership and cross-functional teams.
o Solid understanding of Lean, Six Sigma, and other process improvement methodologies (Green Belt or Black Belt certification is a plus).
o Strong business acumen and a strategic mindset.

• Languages: Fluent in English and Thai.